The staff was super-friendly and accommodating and always greeted us. The rooms were reasonably spacious and beautiful with hypo-allergenic pillows. Booked it for usd 798.

Tbh, there was a cockroach.

Appreciated our a double room. Its personnel was helpful and amicable, no complaints whatsoever. Also, location was incredibly comfortable and magnificent, not too far away from Plaza Cristal.

Everything was nice during 2 days, appreciated its favourable and excellent location just off the citycenter, the downtown and the center of town. My room was reasonably spacious and beautiful, had hypo-allergenic pillows...

The service was good during my stay. I booked a room with a comfortable bed, a flat-screen TV with cable channels, climate control and a personal safe. The staff were dedicated and very attentive and kept the place clean

The staff - some of them were not very helpful.

A flat-screen TV with cable channels, climate control, and a personal safe in the room, comfortable and magnificent location.

The hotel location was marvellous right in the heart of the downtown. I loved the room, the bed was very comfy.

The accommodation was fairly clean, the room was spacious and beautiful. There were a flat-screen TV with cable channels, climate control and a personal safe in the room, thoroughly enjoyed that. Glad we had comfortable bed, good service. No reason to complain, the hotel met every demand.

Every time in Tapachula, I choose this place. It has favourable and excellent location to see a city park. The hotel has got a good restaurant.

Perfectly located near the central park with tons of options for food and shopping. The hotel facilities were great with secure parking, beautiful landscaping, and high-speed wifi. The staff was helpful and friendly, and the room was spotless with plenty of towels.

Couldn't find any faults at all.

enjoyed our extremely spacious and beautiful rooms, plus the staff was very attentive. location: the hotel was close enough to the park, beautiful garden, and the city center. café angeles alta reposteria tap was located 5 minutes walk away.

Great location, close to bus station. Good price for the value. Nice decoration and design. Clean room and comfortable bed. Wonderful garden. Friendly and helpful staff. Connected restaurant is good. Convenient amenities.

Everything great.

I had a fantastic stay at this hotel! The location was perfect, right in the heart of the city center. The hotel had a beautiful garden with tropical plants that created a serene atmosphere. The check-in process was quick, and the staff was very attentive to my needs. The room was clean and comfortable, with a cozy bed and all the necessary amenities. The WiFi and cable TV worked perfectly, and the hot shower was a nice touch. I highly recommend this hotel for anyone looking for a great place to stay in Tapachula.

The complementary drinks upon arrival were a nice touch. The hotel's location is ideal for exploring the city and the nearby restaurants were very convenient. The bed was comfortable and cozy.

The staff's lack of English made communication difficult and frustrating. The toiletries were limited to just soap and there was no breakfast included in the price, which was higher than advertised.

had a romantic date in tapachula and wow, fenix surpassed my expectations! excellent value, helpful staff, and the beautiful tropical plants made our stay so enjoyable. fenix is now top on my list for future visits!

My recent stay in this hotel was simply wonderful. The hotel is located in the heart of the city, just a stone's throw away from the central park. The hotel staff were very friendly and efficient in making my stay enjoyable. The rooms were spacious and tastefully decorated, and the bathroom was immaculate. The breakfast served was truly delicious, I loved the freshly baked croissants and the rich coffee. The hotel also had a great pool and fitness center, perfect for relaxation and staying fit while traveling.

I encountered some issues with the Wi-Fi in the room. Despite trying multiple times, I couldn't access the internet in my room.